Customer Service Agent Manchester, England, United Kingdom

Overview

Raisin is the world's leading platform for savings and investment products. Founded in 2012, theFinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets frommore than one million investors which have accrued over 5 billion euros in returns.

Team

Join us as a Customer Service Agent and support the growth of Raisin's platform in the United States from our Manchester, UK HQ. We are part of the broader Customer Service function and work closely with cross functional teams across Raisin to deliver excellent service to our US customer base.

We are an international, collaborative team that thrives on curiosity and customer focus. Our ways of working are hybrid, with two in office days each week to foster connection and shared problem solving. As our US business expands, we expect team members to grow into broader responsibilities. We embrace diversity and inclusion, welcoming individuals from all backgrounds and committed to professional growth at every level.

Responsibilities

• Respond to customer inquiries across voice and digital channels in a professional and timely manner
• Learn and understand Raisin's platform, business model, and systems to confidently support US customers
• Identify customer needs through active listening and offer clear, thoughtful solutions
• Collaborate on process improvements to enhance the customer experience
• Assist with deposit and payment related tasks on the platform
• Work with internal stakeholders to resolve issues and contribute to cross functional projects
• Maintain high standards of data security and compliance
• Contribute to a positive, respectful, and inclusive team culture

Profile

• You've worked with customers for 1-2 years and know what great service looks like, no matter the industry
• You are fluent in English, with strong communication skills both written and spoken
• You genuinely enjoy helping others and take pride in delivering thoughtful, solution focused support
• You are organized and detail oriented, even when managing multiple tasks
• You're curious about fintech or financial services, and excited to grow your knowledge
• You thrive in a hybrid team setup, joining in office days on Tuesdays and Wednesdays
• You are a recent university graduate. A degree in business, finance, or a related field is considered a plus
• You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly

Benefits

• Employee Development Budget of £1,700 and 4 full training days per year.
• Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• Hybrid working: we are in the office twice a week, with Wednesday as our core day.
• 28 days + Bank Holidays of holiday a year.
• One day birthday leave to celebrate your birthday.
• Company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.

EEO Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.