Customer Service Agent

Organisation:Leicestershire County Council

Worker Location:County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £27,717 - £29,076 Per annum (pro rata for part time)

Working Hours:37 hours per week - Monday to Friday

Contract Type: Fixed Term - 12 Months

Closing Date:9th November 2026

Interview Date(s):TBC

Are you passionate about making a real difference in people's lives?

We are seeking a dedicated and compassionate Customer Service Agent to join our Adult Social Care team within the Home First Hospital Discharge service.

If you are enthusiastic, caring, and eager to contribute to a supportive environment, we would love to hear from you.

About the Role:

The position forms part of our hospital discharge team and will provide advice and information to people and partners accessing our services whilst data inputting and maintaining accurate records.

About You:

• Experience working in a customer facing role with direct customer contact via telephone and the ability to handle sensitive enquiries with empathy.
• Able to work effectively as part of a team and on own initiative.
• Able to work towards KPI's and service level targets, whilst maintaining the ability to remain calm and deal effectively with a pressurised workload.
• Able to utilise information technology and learn and process new information quickly and accurately.
• Highly Organised with the ability to manage conflicting demands and to prioritise work. A clear understanding of the need to effectively manage risk.
• Excellent written and verbal communication skills with the ability to communicate diplomatically and tactfully when dealing with sensitive confidential matters.
• Fast and accurate keyboard skills with good attention to detail and able to identify and record critical information. Able to demonstrate quick thinking and problem solving.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Darsha Patel - Team Manager

Telephone:

Email:

OR

Jenny Pick - Strategic Service Manager

Telephone:

Email: