Customer Service Agent

. Find out more hereYour data will be used to support your job application. To understand how we use your data please read our full privacy policy atCustomer Service Agent page is loaded Customer Service Agentlocations: Preston, Lancashiretime type: Full timeposted on: Posted Todayjob requisition id: R2443We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.Key Group are the Equity Release specialists, helping our customers to fund a better retirement. Part of Key Group, More2Life have grown quickly to become one of the largest lifetime mortgage lenders in the UK and since our foundation we've been solely focused on Equity Release, supporting advisers and putting their clients' needs first.As we continue to grow, we are always looking for ambitious and enthusiastic people to grow with us in our customer support teams.The main purpose of the role is to provide an exceptional service to our customers in all aspects of their dealings. You will be responsible for the inbound and outbound telephone support line to intermediaries and the end consumer and deal with all forms of communication, including but not limited to email, letters and faxes. You will help intermediaries with technical enquires, from product criteria to KFI creation and case updates as necessary and will also deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy and criteria for both consumers and intermediaries. Key knowledge, skills and experience: Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred). Ability to multi-task and manage own workload in a fast paced environment. Experience of working within a telephone based customer service led environment with inbound and outbound calls. Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential. First class communication skills, both written and verbal. Handle all enquiries in a professional, positive and prompt manner.Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stopsKey GroupOur purpose is to help people finance a better retirement.Our mission is to be the UK's leading later life lending company.Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).Your data will be used to support your application. To understand how we use your data please read our full privacy policy at