Customer Service Advisors

Housing Customer Service Advisors

Customer Service Advisor - Housing Repairs & EnquiriesLocation: Bury
(with some home working/ more hybrid) Hours: 37 hours per week Salary: £14.83Duration: up to 6 monthsAbout the Role
We are looking for experienced and motivated Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries.In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries.This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.
Key Responsibilities

Handle inbound calls relating to housing repairs and general housing enquiries

Accurately log repair requests and ensure timely escalation where required

Provide clear, helpful advice and information to residents

Deliver excellent customer service, resolving queries efficiently

Work collaboratively with colleagues and service teams to meet customer needs

About You

Proven experience working within a housing environment (essential)

Experience in a contact centre or customer service role

Strong communication and customer service skills

Ability to manage a high volume of calls in a busy setting

Confident in using systems to record information accurately

A proactive attitude and the ability to start contributing quickly

What you need to do nowIf you're interested in this role, please forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #