Customer Service Advisor- Welsh Speaking

Role: Customer Service Advisor (Welsh Speaking)

Location: Remote (UK)

Work Model: Fully Remote

Employment Type: 3-month Contract

We are seeking a Customer Service Advisor to join a leading global professional services company. In this role, you will provide Back Office support and customer care services, solving routine problems and ensuring smooth operations. The ideal candidate will bring strong communication skills, bilingual fluency in English and Welsh, and the ability to work effectively within a team under detailed guidance. This is an excellent opportunity for early-career professionals looking to build experience in customer service within a supportive environment.

Key Responsibilities

• Solve routine problems using precedent and general guidelines.
• Work closely with your team and direct supervisor, following detailed instructions.
• Ensure accuracy and professionalism in customer interactions.
• Contribute as an individual team member within a narrow scope of work.
• Participate in rotational shifts as required.

Required Skills & Experience

• 0-1 years of customer service experience.
• Primary skill: Customer Care - P3 (intermediate proficiency).
• Backoffice customer care experience desirable.
• Fluent in English (C2) and Welsh.
• Strong communication, adaptability, and teamwork skills.

Additional Information

• Pre-Interview Requirement: Candidates must complete a Welsh language screening test (oral and written) to assess professional communication skills.

This is an urgent vacancy. If you are interested then please apply directly to the ad.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.