Customer Service Advisor Part-time

Dive Into a Career That Makes a Splash

Are you a people-focused individual with excellent communication and listening skills, empathy, and a willingness to learn? Do you enjoy helping customers with billing queries, explaining payment options, and supporting general office administration in a fast-paced environment?

United Utilities provides essential water services across the Northwest and is looking for customer-focused individuals to join their Billing team in Whitehaven on a part-time basis.

About the Role

As a part-time Customer Service Advisor, you will be the first point of contact for customers, supporting them with billing queries, payment plans, and general enquiries via phone, email, and administrative tasks.

Key Responsibilities

• Provide friendly and professional customer support via phone and email
• Handle billing queries, payment issues, and account discrepancies
• Investigate and resolve customer concerns, escalating complex cases where required
• Explain available payment plans and assist customers in setting up suitable options
• Complete general administrative tasks to support office operations
• Manage incoming communications efficiently, ensuring timely follow-ups
• Work collaboratively with internal teams to resolve customer issues effectively

What We're Looking For

• Empathy & Sensitivity - Ability to handle customer concerns with care
• Strong Communication Skills - Clear and professional across all channels
• Listening Skills - Patient and attentive approach
• Integrity - Responsible handling of sensitive information
• Administrative Skills - Basic experience in email, data entry, and document handling
• Willingness to Learn - Open to feedback and development
• Positive Attitude - Proactive and solution-focused

Key Details

Pay: £13.95 per hour (PAYE, paid weekly in arrears)

Location: Whitehaven (on-site)

Contract: 12-month temporary assignment via Reed Talent Solutions

Start Date: 20 July 2026

Part-Time Working Pattern

Flexible part-time hours available within a 4-week rolling rota, including a mix of weekdays and occasional weekend shifts. Exact hours will be agreed to suit both business needs and your availability (typically between 16-30 hours per week).

Training

• 8 weeks of fully paid training
• Monday to Friday, 9am-5pm (full-time during training)
• Ongoing support with mentoring and buddying

Benefits

• Free on-site parking
• Modern office facilities with refreshments
• Supportive team environment

Next Steps

Apply now with your updated CV. A member of the Reed team will guide you through the process, including:

• Telephone interview with Reed
• Onsite interview with United Utilities
• Pre-employment checks prior to your start date