Customer Service Advisor Liverpool (34 Hours Part Time)

Customer Service Advisor Liverpool (34 Hours Part Time)

Posting Start Date: 13 Mar 2026

Location: Liverpool, Merseyside, GB, L24 9HJ

Contract Type: Part Time

What you'll do

As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate.

Working in a helpdesk team of 16, in this role you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times. Supporting your colleagues will be key, and you'll have the opportunity to contribute to projects and continuous improvement initiatives. You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.

What you'll need

We are looking for candidates with previous experience in a Customer Service or Contact Centre environment. You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.

The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role.

Due to office location you will need a full UK drivers license and a form of transport.

Apply and benefits

Apply today and help us create a Customer Service Helpdesk team that sets the standard for excellence. We offer:

• Up to 6% contributory pension scheme
• 25 Days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy

About VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.