Customer Service Advisor (Full-Time, 6-Month Contract)

Posted 1 hour 46 minutes ago by Brook Street

Permanent
Full Time
Customer Service Jobs
Sussex, Brighton, United Kingdom, BN1 1
Job Description

Customer Service Advisor (Full-Time, 6-Month Fixed Term Contract)

Location: Brighton
Salary: £26,277 per annum pro rata
Hours: Monday to Friday, 9:00am to 5:30pm
Contract: 6-Month Fixed Term Contract

We are currently recruiting for a friendly and professional Customer Service Advisor to join a leading financial services organisation based in Brighton on a 6-month fixed-term contract.

This is an excellent opportunity for someone with strong customer service skills who enjoys helping people, solving problems and delivering a first-class customer experience.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries and providing support across a range of products and services.

Key responsibilities include:

  • Handling customer enquiries via telephone, email and online channels
  • Providing accurate information and solutions to customer queries
  • Updating customer records and maintaining accurate information
  • Resolving issues efficiently and professionally
  • Delivering an outstanding customer experience at every interaction
Training & Hybrid Working
  • The first 4 weeks will be office-based in Brighton, Monday to Friday, for comprehensive training
  • Following training, employees have the option to work on a hybrid basis, with 2 days in the office and 3 days from home
  • Those who prefer to remain office-based are welcome to do so
What We're Looking For
  • Previous customer service experience, whether in a contact centre, retail, hospitality or office environment
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Good IT skills and confidence using multiple systems
  • Positive attitude with a genuine passion for helping customers
What's on Offer
  • Full training and ongoing support
  • Friendly and supportive team environment
  • Hybrid working opportunities after training
  • Valuable experience within a respected financial services business
  • Monday to Friday working with no weekends

If you're looking for your next customer service opportunity and enjoy helping customers, we'd love to hear from you.
Interviews will be 13th / 14th / 17th/ 18th /19th August