Customer Service Advisor Crumlin

# Customer Service AdvisorRegion: Northern IrelandLocation: CrumlinJob reference: ANEE01951 The role Customer Service Advisor Salary: From £24,000 (dependant on experience) Full Time Permanent Contract Location: 5 Mill Road, Crumlin, BT29 4XL Hours: Monday to Friday, 9.00am to 5.00pm Introduction to NFU Mutual NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices. About the Agency As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Crumlin Agency. About the role: The successful candidate will play a key role in delivering excellent customer service as the first point of contact for customers. On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims. All with a "can-do" attitude and proactive enthusiasm. Your core activities include: • Responding to customers' enquiries over the telephone • Supporting customers that visit the office • Identifying and calling prospective customers to offer NFU Mutual Products and Services • Reviewing and advising customers on their general insurance requirements • Enabling cross-selling opportunities to new and existing customers • Processing and dispatching renewal documentation • Developing and sustaining effective working relationships with customers and staff About you: The ideal candidate will have worked in a similar role and have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. They will enjoy working in a busy team environment and be keen to support the growth of the business. The candidate must hold: • 5 GCSEs including Maths and English, at Grade C or above (or equivalent) • Competent user of MS Office applications • Be able to work as part of a small, motivated team with confidence and be self-motivated • Excellent communication skills and strong telephone manner The candidate would ideally hold: • 12 months experience in a sales environment • Have proven track record in meeting and exceeding targets, including outbound calling • Previous insurance experience • Previous use of Customer Relationship Management systems • Knowledge of agricultural Our commitment to youYou can expect full training in a professional, hardworking, friendly and supportive environment. We encourage and support development and progression within our team. We will support career progression into other lines of the business which may include Claims Handling, New Business Development, Commercial Account Handling, Financial Services and more. Benefits • Competitive salary with opportunity to progress. • Access to bonus scheme • Contributory pension scheme • A focus on your professional development, with full training provided • 35 hours per week • Private Healthcare • Death in Service benefit • Membership Plus discounts Please apply in writing with CV and covering letter to: janette\ If your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further period of six months for consideration for future employment opportunities. At the end of that period your data is deleted and destroyed. Closing date for all applications: 15th May 2026. Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly. Whatever your role, as a key member of your agency team, you'll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won't necessarily need an insurance background. It's more about your personal qualities - your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you'll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.