Customer Service Advisor (Collections)

Anderson Knight is recruiting a Customer Service Advisor (Collections) on behalf of a respected and well-established organisation. This is an excellent opportunity for an individual who enjoys helping customers, building rapport, and finding practical solutions in a supportive and professional environment.

We are looking for someone with strong communication skills, a customer-first approach, and the ability to handle sensitive conversations with empathy and confidence. Previous collections experience is beneficial, but we would also welcome applications from candidates with a strong customer service background who are passionate about delivering excellent service.

Location: Glasgow (Hybrid working available following training and probation)
Salary: £26,000
Hours: 35 hours per week

Working Pattern

• Rotational shift pattern


• Monday to Friday: 8:00am - 4:00pm (3 weeks) and 12:00pm - 8:00pm (1 week)


• 1 in 4 weekends (with a day off in lieu provided)

Key Responsibilities

• Deliver a high standard of customer service across both inbound and outbound interactions.


• Speak with customers regarding their accounts, understanding their circumstances and providing appropriate support and guidance.


• Work collaboratively with customers to agree affordable repayment arrangements where required.


• Carry out income and expenditure assessments to help identify suitable solutions.


• Maintain accurate and detailed records of customer conversations and agreed actions.


• Meet individual and team performance targets while ensuring positive customer outcomes.


• Handle sensitive situations with professionalism, empathy, and care.

About You

• Previous experience in a customer service environment.


• Strong communication and active listening skills.


• Ability to build rapport and gain customer trust quickly.


• Comfortable handling challenging or sensitive conversations in a professional manner.


• Excellent attention to detail and organisational skills.


• Positive, resilient, and eager to learn.


• Collections or financial services experience would be advantageous but is not essential.

Benefits

• 33 days annual leave, including public holidays


• Additional birthday leave


• Discretionary bonus scheme


• Pension contribution of up to 15%


• Private medical insurance and eyecare support


• Hybrid working following successful completion of training and probation

This is a fantastic opportunity to join a supportive organisation that invests in its people and offers long-term career development. If you're passionate about delivering exceptional customer service and want to make a positive difference to customers, we'd love to hear from you.