Customer Service Advisor

Location: Based in Datchet SL3 9LL just off the M4

Salary: £27,976 pa

Working Model: Onsite role

Contract: Fixed Term Contract

Start Date: 7th December 2026

End date: 31st March 2027

Working Hours: 3 week rotating shift pattern, Office hours are Monday to Friday between the hours of 8am to 8pm, Saturday and Bank Holidays from 8am to 8pm - Sunday working is likely to be required to cover peak periods.

Full office attendance is required for the final three working days of each month due to client month end activity. Attendance during this period is mandatory and forms part of the role requirements. This requirement is determined by business needs and may be subject to change.

About us

In a world where change is constant,ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting edge, technology-driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

The Role

As a Customer Service Advisor within our automotive financial services operation, you will play a key role in supporting customers throughout their contract lifecycle. This is a regulated environment requiring accuracy, empathy, professionalism and adherence to defined processes.

You will manage a range of customer queries related to financial agreements, working to strict quality, compliance and customer experience standards while ensuring fair and consistent outcomes.

What you'll do:

• Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
• Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
• Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
• Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
• Use a solution-focused mindset to resolve customer concerns, drawing on your dispute and objection-handling skills to explore options and achieve fair outcomes
• Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
• Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
• Build meaningful trust with customers by being open, respectful, and reliable in all interactions
• Follow through on commitments made, ensuring customers receive the support and information they were promised
• Deliver inclusive, high-quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
• Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care

What you'll bring to the table:

Strong communication skills - you listen carefully, ask the right questions and can explain information clearly and simply, both verbally and in writing.

Customer focus - you take the time to understand what a customer needs and are committed to providing a positive and fair customer experience.

Ownership and accountability - you take responsibility for customer queries, follow things through and deliver on the commitments you make.

Problem-solving and good judgement - you can gather information, consider different options and determine the right next step for the customer.

Adaptability and a willingness to learn - you're comfortable developing new knowledge and skills and will embrace the opportunity to build capability across the full customer service journey as you progress.

Strong attention to detail - you understand the importance of accuracy and can maintain quality while working in a busy environment.

Digital confidence - comfortable in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals

Resilience and professionalism - you can handle challenging or sensitive customer conversations calmly and constructively while maintaining a high standard of service.

Quality and accuracy - you understand the importance of following processes, maintaining accurate records and getting things right first time.

A collaborative approach - you work well with others and understand when to involve colleagues or specialist teams to get the right outcome for the customer.

Benefits:

• 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)

• Excellent on the job training and on-going core skills development

• Life insuranceand access to a company pension scheme (after qualifying period)

• Exclusive staff discounts at holiday, leisure & other retailers,so you can buy and do the things you love for less

• An employee assistance programme to ensure your wellbeing

• A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)

• Monthly employee-voted awards to recognise your achievements

• Unique career opportunities

• A chance to work as part of a great team in a rewarding role

• Fantastic facilities at our Datchet office including on-site gym

• Breakfast Club

Pre Employment Requirements

• This role operates within a regulated environment. Pre employment credit checks will be undertaken, with any financial markers reviewed fairly and proportionately in line with role requirements.
• You must also have the right to work in the UK.

Diversity & Inclusion Statement

It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.