Customer Service Advisor

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job title Customer Service Advisor Job reference Date posted 31/07/2026 Application closing date 16/08/2026 Working Pattern As specified Salary Grade D £26,403 - £27,254 a year pro-rata (Actual Starting Salary £21,407 a year) Contractual hours 30 Basis Part time Job category/type Customer Services Attachments Blank Job description

Salary: £21,407 - £22,098 a year
Hours: 30 hours a week
Contract Type: Permanent
Location: The Council House
Closing Date: 16 August 2026

An exciting opportunity to join a caring and dedicated team in the rewarding role of customer services.

Handling customer contacts face to face, by phone and by electronic communications you'll be assisting residents of Derby to access Council services and advising on a wide range of issues.

If you have excellent people skills and a passion for helping people this could be the ideal role for you to progress your career in local government.

The Opportunity
In the role of Customer Service Advisor , here's an example of what you'll be doing to make an impact:
You will be the first point of contact for citizens, visitors and partners for many of the Council's services. This role offers great variety, whether offering a friendly and professional welcome to the Council House in reception, assisting customers to raise service requests and access support, handling incoming phone calls for a range of services, responding to correspondence, providing signposting information or taking payments, booking appointments and processing admin. No two days are the same.

About You
To be successful in this role, you'll ideally have

Experience dealing with enquiries from the public in a customer service environment.

Demonstrable experience of handling enquiries over the telephone and face to face.

Experience of handling written and electronic correspondence from members of the public.

Experience of use of computer-based systems for inputting, validating and updating customer details.

Demonstrable understanding of and commitment to the principles of delivering excellent customer service.

Ability to communicate clearly, both verbally and in writing, with customers and other departments.

Ability to record information accurately and concisely.

Good interpersonal skills and the ability to deal with sensitive and challenging issues in a confident and professional manner.

Good standard of Maths and English - equivalent to Grade 4/Grade C at GCSE.

Knowledge and awareness of the Equality Act 2010 and how it applies to this job.

Ability to work as part of a team and with a minimum supervision.
Be punctual and have a flexible approach to working patterns within the normal working hours.

Have an appreciation of and commitment to maintaining confidentiality

Who We Are
Here at Derby City Council, we're dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it's like to work for us.

What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you'll also receive: