Customer Service Advisor

Customer Service Advisor

£22,000 - £28,000 OTE, depending on experience

At Fonehouse, we like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

We work with large network providers to bring great mobile phone deals to our customers. We have a base of million customers with our online business equating to over 70% of our sales. These roles within our contact centre will be supporting the success of this business by being the first point of contact for our valuable customers get to speak to.

The ideal candidate will have experience of working within a customer service industry.

Main duties:

• Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
• Will be able to work under their own initiative and alongside fellow team colleagues.
• Able to achieve realistic key performance indicators and targets.
• You will be highly motivated to provide solutions on a first-time resolution basis.

The ideal candidate will have:

• Great knowledge of Microsoft Office 365 products.
• Excellent communication skills both verbal and written to deal with calls, live chat and email.
• Experience of working within a customer service environment.
• The ability to work in a fast-paced industry.
• Want to work somewhere where you are valued as a team member.

In return we offer:

• Competitive salary
• Individual monthly bonus based on performance
• Opportunity for career progression
• 22 days holiday plus bank holidays
• Pension scheme
• Social activities
• Free parking

Schedule:

• Permanent contract
• 7.5-hour shift
• Occasional weekend working