Customer Service Advisor

Location: Hybrid / Claydon, Ipswich, UK
job type: Permanent / Full-time
Sector and subsector: Office Support Customer Service
AnnualFixed salary:£ 26436.00

At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first-our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.

We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team.

This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients-playing a vital role in their recovery journey.

You'll handle a mix of inbound and outbound calls, along with general administrative tasks.

What We're Looking For:

We're after individuals who are:

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A-C), including English and Maths
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills:

• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

What You'll Get in Return:

At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:

• Salary: £26,436.84 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
• 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering Day paid leave
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking
• Refer-a-friend scheme (earn up to £1,500!)

Inclusivity Matters:

As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.

Eligibility and Compliance:

• Do you have the Right to take up employment in the UK?
• Is your right to work in the UK dependent on a UK Visa/Work Permit? Please be advised we are unable to provide sponsorship for Visa's.
• Please confirm you are aware of the salary as this is not negotiable
• If this role is advertised as Hybrid or Remote, you must live in the UK. Please confirm you are aware.

The administrator of your data is IPRS Group with its registered office in Ipswich, UK, IP6 0FU, at Opus Park, Exchange Place, Claydon, Suffolk.. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by IPRS Group can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I agree to the processing of my personal data by IPRS Group for the purposes of this recruitment process for the position specified in the advertisement. I consent to the processing of my personal data by IPRS Group for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy and IPRS Health Privacy Policy