Customer Service Advisor

• Directorate:Public Health, Public Protection, Engagement & Communities
• Pay Level:£27,920 - £29,694 (fully inclusive of Local Weighting Allowance)
• Contract Type:Permanent
• Working Hours:37hours per week
• Location:Observatory House/ Slough Hybrid(minimum 2 days per week in the office)
• DBS requirement:Basic

The closing date for applications ismidnight on 3rd August 2026

Interviews will be held week commencing 10th August 2026

What you'll be doing:

Are you passionate about helping people, solving problems and making every customer interaction count? We are looking for a confident, friendly and organised Customer Service Advisor to join our busy Customer Service Centre and be part of a team that makes a real difference every day.You will deal with enquiries by phone, in person, and online.

You will bring experience from a customer-focused environment, whether face to face, over the phone or both. You will be a strong communicator with excellent listening skills, able to stay calm and professional even when conversations are challenging. You will enjoy working as part of a team, building positive relationships and delivering a high-quality service to a wide range of customers.

The role requires you to be well organised, flexible, and able to work well with colleagues. You will also be expected to meet agreed service targets and performance standards.

Our Council:

Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.

What we offer:

We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.

We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.

Annual increments, where applicable, are usually payable on 1 April, subject to six months' service and satisfactory performance, until the maximum spinal column point is reached.

Alongside a competitive salary, we provide:

• 26 days' annual leave, rising to 30 days after 2 years and 33 days after 5 years' service.
• The Local Government Pension Scheme
• Wellbeing initiatives and employee networks that help us celebrate and promote equality.
• Tax-free childcare and childcare services
• Season ticket loan to help with rail or bus travel to and from work.

Accessibility and Support:

Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: .

Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.

Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.

Right to Work and Checks:

Applicants must have the right to work in the UK. If you require sponsorship, please contact before applying.

We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.

How we recruit at Slough Borough Council

At Slough Borough Council, we are movingForward Together. Our core skills reflect what we value and will form part of your interview.

The Council reserves the right to close adverts early should we receivea number ofsuitable applications.