Customer Service Advisor

The Customer Service Advisor is the first point of contact for customers, responsible for handling incoming enquiries and processing sales orders with accuracy and efficiency. This role requires a professional approach at all times, ensuring a high standard of customer service across both phone and email communications.Key ResponsibilitiesAct as the primary point of contact for customer enquiries via phone and emailProcess sales orders accurately and in a timely mannerRespond to customer queries, providing clear and helpful informationMaintain professional and positive communication with customers at all timesEnsure all customer interactions meet quality and service standardsSkills & Experience RequiredStrong organisational skills and attention to detailExcellent verbal and written communication skillsAbility to manage multiple tasks and prioritise effectivelyA customer-focused mindset with a professional attitudeAbility to work efficiently in a fast-paced environmentLocation: Towcester - Office based.Hours: Monday to Thursday - 08.30am - 5.00pm. Friday 08.30am - 4.30pm.Hybrid: Once probation is completed, one day working from homeBrenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA Team