Customer Service Advisor

• Must have proven Customer service office experience
• Excellent Communicator, written and verbal
• Highly organised

Customer Care Specialist / Customer Service Advisor Hayes, Middlesex£31,100 + Excellent Experience 12-Month Fixed Term ContractFull-time (40 hours per week) Are you passionate about delivering outstanding customer service and turning a customer's experience around? We're looking for an enthusiastic Customer Care Specialist to join a friendly and supportive team based in Hayes. This is an excellent opportunity for someone who enjoys building relationships with customers, solving problems and making a genuine difference. You'll become the first point of contact for customers following delivery, ensuring they receive exceptional aftercare, resolving any concerns and helping create a positive customer experience from start to finish.What you'll be doing

• Contact customers following delivery to ensure they're happy with their purchase.
• Provide advice and support to customers considering returns, helping find the best solution.
• Respond to customer enquiries via telephone, email, live chat and other digital channels.
• Investigate and resolve delivery, product and service-related issues.
• Process returns, exchanges and refunds accurately.
• Record customer interactions using internal systems.
• Monitor customer feedback and online reviews, responding professionally where appropriate.
• Work closely with internal departments to resolve issues quickly.
• Share ideas that help improve customer satisfaction and internal processes.

We're looking for someone who has

• Previous customer service, customer care or customer support experience within an office or contact centre environment.
• Excellent communication skills with the confidence to build rapport over the phone.
• A calm and empathetic approach when handling customer concerns.
• Strong organisation skills and excellent attention to detail.
• The ability to prioritise a busy workload.
• A positive attitude with a genuine passion for helping customers.
• Good IT skills and experience using CRM or customer service systems.

What's in it for you?

• Salary of £31,100
• 12-month fixed-term contract with the potential to gain valuable experience within a well-established business.
• Supportive and collaborative team.
• Comprehensive training and ongoing development.
• Opportunity to make a real impact on the customer journey.
• Immediate interviews available.