Customer Service Advisor

Role title

Role is advertised as Customer Service Advisor however the job title will be Client Care Coordinator.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Join our award winning contact centre and play a vital role in supporting people when they need it most.

The Role

This is not a cold calling role. You'll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.

We're looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you'll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

Training & Working Pattern

Your journey begins 14th September 2026 with 4 weeks of onsite training (Mon-Fri, 8AM-4PM). After 5 months onsite, you'll have the option to move into hybrid working.

Shifts run between 8AM and 8PM, with an alternate Sunday shift.

Note: the following apply to the role and working arrangement.

Why You'll Love Working With Us

Financial Benefits

Blue Light Card discounts, up to 5% employer pension contribution, and long service recognition.

Health & Wellbeing

Access to Doctor Line for GP phone consultations, a 24/7 Employee Assistance Programme, and support from trained Mental Health First Aiders.

Work-Life Balance

A paid day off for your birthday, consistent scheduling, and competitive family friendly benefits.

Career Growth

Paid training, opportunities for accredited development, and clear pathways for progression.

What We Expect

We're looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you'll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

We Pride Ourselves On

We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.