Customer Service Advisor

Customer Service Advisor

Salary: £23,920 - £29,900 per annum (depending on experience)

Location: Hybrid - Crossways Business Park, Dartford & Home

Hours: 35 hours per week, Monday to Friday

Contract: Permanent

Role Overview

As a Customer Service Advisor you will be the first point of contact for our customers, contractors, and suppliers. You'll handle inbound calls, emails, and webchat, assisting with a wide range of housing related queries.

Work as part of a collaborative team that manages inbound calls and administrative tasks, delivering a seamless service to customers, including those who may be vulnerable or in urgent need.

Training & Development

Training will be delivered in our Dartford office over a full time period. You will be assigned a mentor and will have access to learning resources. After the initial training, you will split your time between the office and working from home (approximately 50/50).

Qualifications & Skills

• Friendly, positive, and resilient under pressure
• Excellent communication skills and an active listener
• Comfortable switching between tasks and customer types

No prior housing experience required - we provide full training. We're looking for a can do attitude and empathy.

Benefits

Competitive salaries, generous time off, and opportunities for personal and professional growth.

Moat was named one of The Sunday Times Best Places to Work in 2025.