Customer Service Advisor

Reed Business Support are working with an established business based in Middlesbrough who are looking to appoint a full time, permanent Customer Service Advisor to join their operations team. This is an exciting period of growth and if you have a real drive for providing customer service then I want to hear from you!

Benefits:

• 25 days A/L + BH
• Pension
• Free parking
• Social events
• Annual bonus scheme (company discretion)
• Salary - £28,000
• Hours: Monday to Friday - 08:30 - 17:15
• OTE available

Please note, this is an onsite based role - there is zero hybrid or WFH options given the nature of the business

Duties -

• Handle inbound and outbound customer calls to support sales and service activities
• Build and maintain strong, long-term client relationships
• Advise customers on technical products and services
• Prepare, issue, and proactively follow up on sales and service quotations
• Provide administrative support to sales and service functions
• Liaise internally to ensure smooth service delivery
• Maintain accurate records on CRM and internal systems
• Support marketing campaigns and lead follow-up activities

Required Skills -

• A passion for relationship-building and customer service
• Confidence and enthusiasm when using the phone
• Strong communication and organisational skills
• A proactive, target-driven mindset
• Comfortable meeting and exceeding KPIs
• Ability to manage multiple tasks and priorities
• Willingness to learn new products and services
• Ability to work on-site in a busy office environment