Customer Service Advisor

As a Customer Service Advisor with Warwickshire County Council, you will join the Customer Service Centre in Bedworth, acting as the first point of contact for residents. This temporary role, with the potential to become permanent, pays £13.69 per hour and requires 30 hours per week, Monday to Friday.

Key details:

• Job Title: Customer Service Advisor
• Duration: Temporary to permanent
• Company: Warwickshire County Council
• Hours: Monday to Friday - 30 hours a week
• Location: Bedworth/Warwick/Hybrid
• Salary: £13.69ph - £26,403pa (Rising to £28,142)
• Start Date: 1st September 2026

The Customer Service Centre is at the heart of customer service delivery for Warwickshire County Council. As the first point of contact for multiple services, such as Highways, Blue Badges, and Country Parks, they help people with a variety of questions, queries and requests. These are as varied as advising how to register the birth of a newborn baby to reporting a pothole!

You will handle diverse queries ranging from Blue Badge applications and Highways reports to Country Parks enquiries and birth registrations. Strong communication and problem solving skills are essential for assisting the public with varied requests. Hybrid working between Bedworth, Warwick, and home is available. The role may require working from a council office site in Warwick or Bedworth, or from home, but standards remain high and the customer remains at the centre of everything.

What it's like working in their team You will be part of a relatively small team of Customer Service Advisors supporting Warwickshire's residents in several ways. Sometimes you will be offering information on how to access a service. In other instances, you will be collecting information on behalf of a council service team so that they can deal with the person's request. They also support people to access council services online. They aim to build their confidence and skills so they can complete the transaction digitally themselves. Most customers get in touch with them over the phone, but they also communicate with some via email. They will respond to people in the way they have chosen to contact them. They think of work as something they do rather than somewhere they are. This means that you may be required to work from a Warwickshire County Council office site in Warwick or Bedworth, or from home. Whatever the location they are working from, their standards remain high. They always put the customer at the heart of what they do.

• Good level of verbal and written English
• Confident communicating with a wide range of customers
• Strong questioning, listening and problem solving skills
• Resilient and professional when dealing with challenging conversations
• Good basic IT skills with the ability to learn new systems (full training provided)
• Able to use multiple systems and knowledge bases while on calls
• Self motivated and disciplined when working remotely, with reliable broadband
• Confident to ask for support when needed, with help always available