Customer Service Advisor
Posted 1 day 4 hours ago by Capita
Recruiting tomorrow's Army today. Be the best to support the best. Job title: Customer Service Advisor. Join our team as a Customer Service Advisor and play a vital role in supporting candidates on their journey to joining the British Army. Every interaction you have will help guide individuals through the recruitment process and provide them with the information and support they need to take their next step.
This is a full-time, permanent position, working 37.5 hours per week, based onsite at our office in Upavon, Wiltshire.
Responsibilities- Answering inbound calls from individuals interested in joining the British Army
- Responding to candidate enquiries via online webchat
- Updating and maintaining accurate records on our internal systems
- Providing clear information about the recruitment process and next steps
- Escalating issues or queries when appropriate
- Supporting colleagues and contributing to a positive team environment
- Essential: Previous customer service experience, face-to-face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- A patient, empathetic and professional approach
- Desirable: Familiarity with army careers, would be an advantage
At Capita Recruitment Partnering Project, we transform the British Army's recruitment service. Our team is continually improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us to discover better ways to inspire people to become part of the Army.
What's in it for you?- Salary of £25,155
- 23 days' holiday, rising to 27, plus the option to buy additional leave
- A paid volunteering day each year for a charity or cause of your choice
- Pension, life assurance, cycle to work scheme, and enhanced family leave
- Flexible voluntary benefits covering wellbeing, retail, travel and technology
- Access to employee network groups that champion inclusion and belonging
- A large, friendly onsite team with excellent training and progression opportunities
- Free secure onsite parking, plus canteen and shop facilities
Capita is committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call . For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - .
Location and contract detailsLocation: Upavon, United Kingdom
Time Type: Full time
Contract Type: Permanent
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.