Customer Service Advisor

Overview

Our client is seeking a professional individual with strong communication skills to join their busy team on a temporary basis. The role involves resolving issues during the first interaction in a timely manner while providing high quality customer service.

Responsibilities

• Responding to inbound customer inquiries via phone
• Resolve issues and provide effective solutions
• Use internal systems and knowledge to support customers
• Collaborate with other team members to share knowledge

Qualifications

To be considered for this role you must have previous experience within a customer service or call centre environment. Strong listening and communication skills, along with a problem solving mindset, are important and you should be comfortable working individually as well as in a team.

Job Details

Role: Customer Service Advisor
Location: Cardiff - hybrid working
Hourly Rate: £15.54 per hour
Working Days and Hours: Monday - Friday, 8:30 am - 5:30 pm
Start Date: 10th August 2026
Duration: Temporary support for 12 months
Due to a structured training plan, we cannot consider anyone who has holidays in the first 4-6 weeks of this assignment.

Equal Opportunity

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.