Customer Service Advisor

£24,000 to £27,000 per year, Hybrid Working, Social Events

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 05/08/2026

About this job

Would you like to work for a leading company where your ideas and contribution matter? If so, this Customer Service Advisor role could be for you.

They are an award-winning company with over 40 years experience and offer fantastic training opportunities with the potential to grow and develop.

Responsibilities

• Handling inbound and outbound telephone calls
• Responding to customer enquiries via email
• Assisting customers through Live Chat
• Providing support via WhatsApp
• Managing and responding to Trustpilot reviews
• Engaging with customers across social media platforms

Qualifications

• Previous experience in a customer service role, delivering exceptional support and building positive customer relationships.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
• A genuine passion for helping customers, with a strong customer first mindset and the ability to empathise with a range of situations.
• Confidence using a variety of systems and platforms, including customer service software, Sage, email, Trustpilot and social media channels.
• Strong problem solving skills with the ability to make informed decisions and resolve customer queries effectively.
• The ability to multitask and manage enquiries across multiple communication channels in a fast paced environment.
• A professional, friendly and approachable manner with a positive attitude.
• A willingness to learn, embrace feedback and continuously develop your skills.
• Confidence representing the business by attending face to face meetings with customers when required.

Benefits

• A salary of up to £27,000
• Full training
• Minimum 3 days per week in the office once training has been completed
• Regular team events and social activities