Customer Service Advisor

Customer Service Advisor

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. You'll be talking over the phone to customers with all sorts of broadband tech related queries. You could be helping someone with a simple router question or something that requires more work and ownership - you'll be there for the customer supporting them all the way.

Job Highlights

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships we can train you on the rest. This role is designed with flexibility in mind so you can schedule your own breaks, banking time and even work from home occasionally.

Responsibilities

You will consult with customers, qualify their broadband related queries, diagnose problems and provide solutions or escalation guidance, ensuring a high level of customer satisfaction throughout the interaction.

Skills & Qualifications

• Naturally helpful, calm and able to build relationships• Excellent communication skills• Ability to work independently and manage time effectively• Willingness to learn technical support skills

Benefits

• Starting salary of £26,116, rising to £26,738 after 8 months, plus incentives and bonuses
• Online GP - access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
• Market leading paid carer's leave, up to 2 weeks off for carers to give extra support to colleagues caring for disabled, ill or elderly family or friends
• Family Leave - equalised maternity, paternity and adoption leave, 18 weeks full pay and 8 weeks half pay in the first year, flexible to grow your family
• Huge discounts on EE & BT products, including your Mobile and Broadband, saving you hundreds of pounds each year
• Support in carving your own career path - we are passionate about developing people and supporting your career goals
• Season Ticket Travel Loan - funds to pay for your travel to and from work up front
• Volunteering days to give back to your local community
• Optional private healthcare and dental protection for you and your family

Workplace & Culture

We provide a great team culture, meaningful support and tailored training to help you build a lasting career.