Customer Service Advisor

Responsibilities

Start date: Various from 5th Oct 2026

Location: Natwest Bank, Birmingham City Centre - office based training and grad bay (7 weeks). Hybrid once you have completed training and successfully passed grad bay.

Great public transport links!

Salary: £13.45 p/h, £27,976.00 p/a

Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00

Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite

Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.

Description of the Role

• Provide a proactive and reactive service to make sure customers meet all of their financial arrangements in line with their own financial goals.
• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

What you'll do

In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank's way of working to help as many customers as possible.
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

Skills and Experience

To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self driven mindset.

Additional Requirements

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer focused attitude.

Benefits

• Perks at Work - Savings discounts, free online classes.
• - Savings discounts, podcast, wellbeing resources, webinars, access to GP's, mental health support, financial advice, legal advice.
• Critical Illness - up to £10,000.
• Cycle to Work Scheme.
• Eyecare support voucher.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Workplace Pension.
• Monthly Inspire Awards - for the best of the best.
• Refer A Friend earns up to £1,200.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Progress - Here to support TP journey.