Customer Service Advisor

Job Title: Sales and Retention Customer Service Advisor

Location: Newcastle - Office based

Salary: £26,550 + OTE of £3000-£9600 per annum

Contract: Full time - permanent

Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm

Start Date: 3rd August 2026 (If you have holiday within the first 4-5 weeks of employment, your application will be reviewed before being processed)

Interview Dates: 6th - 15th July 2026

Here at the AA, we're driven to create confidence amongst drivers, and we'll instill the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we'll reward you through our incentive scheme!

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.

We are the engine that keeps Britain moving, apply now to unleash your potential!

What will I be doing?

• Striving towards sales goals or retaining customers who are coming to the end of their policy
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources, tools and systems available to offer the best customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

We're looking for someone to become:

• A motivator- you'll be motivated to meet goals and remain determined to achieve
• A socialiser: you'll adapt your behaviour to develop effective relationships and be energized by social interaction
• A self-starter: you'll be proactive taking pride and ownership in your work
• A composed operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Additional information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 23 days annual leave plus bank holidays
• Opportunity to earn up to £2000 in incentives in your first year
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.