Customer Service Advisor

Mult Service Agent - Retailer Services £25,510 per annum

9am - 5.15pm Monday - Friday

Welwyn Garden City (Hybrid Working after probation)

About the role

We're growing our Retailer Services team and looking for customer-focused, tech-savvy individuals to support our network of Managed Site retailers (our "Mults").

These are some of our most important partners - and you'll play a key role in delivering a seamless, high-quality service experience across a wide range of PayPoint products, services and devices.

Who are PayPoint?

Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK.

With over £15 billion in transactions every year, we're at the heart of local communities - helping retailers thrive and customers stay connected.

What you'll be doing

As a Mult Service Agent, you'll be the go-to expert for our multisite retailers, supporting them across multiple services:

Supplies & Devices

• Ordering till rolls, handbooks and device supplies
• Supporting devices including PP1, PPOS, Sunmi, PP Mini and Zebra printers
• Helping with electricity key and gas card top-ups

Parcels

• Providing end-to-end support for parcel services

Transactions

• Managing transaction reversals and claims

Technical Support

• Diagnosing issues and escalating where needed

Additional responsibilities

• Respond to retailer emails
• Support the wider Managed Retailer team during busy periods
• Keep accurate records within CRM systems

What we're looking for

• Experience in customer service (contact centre or retail preferred)
• Confident handling multiple systems and product queries
• Strong communication skills (clear, calm and professional)
• Comfortable with technology and learning new platforms
• Ability to stay calm under pressure and manage workload effectively
• Flexible approach to shift patterns and peak periods

What you'll get in return

• Hybrid working (Welwyn Garden City + home)
• Structured onboarding and training
• Clear career progression (Senior Advisor, Team Leader, wider business moves)
• Supportive, collaborative team culture
• Opportunity to work with one of the UK's most trusted retail technology brands

This isn't just another contact centre role.

You'll be supporting some of our most high-profile retail partners, making a real impact on their day-to-day operations while building a long-term career with PayPoint.