Customer Service Advisor

Start Date: July

Location: Little Island, Cork

Training: 6-8 weeks hybrid training on joining

(please note: annual leave cannot be accommodated during this initial training period)

Schedule: Full-time, rotational shifts Mon - Fri & one Saturday shift every 5 weeks

Salary: €30,850 with 10% PRP Bonus

We're looking for friendly, caring and pragmatic people to join our Customer Service team at laya healthcare. If you love helping others and want a role where no two calls are the same, this could be a great fit for you.

As a Customer Service Advisor, you'll be the first point of contact for our members, supporting them with empathy, clarity and professionalism during inbound calls. You'll play a key part in making sure every member feels heard, reassured and valued.

What You'll Be Doing

• Take inbound calls from members
• Help with questions about policies, claims, cover, renewals and payments
• Break down complex information in a clear, reassuring way
• Handle complaints with patience, understanding and good judgement
• Log information accurately and follow processes to keep everything running smoothly
• Work closely with your team to meet call targets while delivering excellent service

What We're Looking For

• Previous customer service or call centre experience is an advantage but not essential
• Warm, confident communication skills - especially over the phone
• A genuine desire to help people and make their day a little easier
• Ability to stay positive and composed during busy or challenging calls
• Strong attention to detail and good problem solving ability
• Adaptability and resilience - every call is different

Why You'll Love Working Here

We believe in creating a workplace where you can thrive - and we back that up with great benefits from day one:

• Health insurance from day one
• €250 gym or club subsidy from day one
• Hybrid working after training
• Performance-related pay
• Pension contributions
• 100% maternity & paternity pay after 12 months
• Wellbeing initiatives, events and support
• Real career progression opportunities

With structured training, ongoing coaching and clear pathways for development, this is an excellent opportunity to build your career in healthcare or insurance.

Minimum Competency Code

This role is classified as a regulated position under the Minimum Competency Code. Successful candidates must complete and maintain the required pre employment and ongoing competency assessments in line with regulatory standards.