Customer Service Advisor

Mult Service Agent - Retailer Services

£25,510 per annum

9am - 5.15pm Monday - Friday

Welwyn Garden City (Hybrid Working after probation)

About the role

We're growing our Retailer Services team and looking for customer focused, tech savvy individuals to support our network of Managed Site retailers (our "Mults").

These are some of our most important partners - and you'll play a key role in delivering a seamless, high quality service experience across a wide range of PayPoint products, services and devices.

Who are PayPoint?

Since 1996, PayPoint has been powering convenient payment and retail technology solutions across the UK.

With over £15 billion in transactions every year, we're at the heart of local communities - helping retailers thrive and customers stay connected.

What you'll be doing

As a Mult Service Agent, you'll be the go to expert for our multisite retailers, supporting them across multiple services:

Supplies & Devices

• Ordering till rolls, handbooks and device supplies
• Supporting devices including PP1, PPOS, Sunmi, PP Mini and Zebra printers
• Helping with electricity key and gas card top ups

Parcels

• Providing end to end support for parcel services

Transactions

• Managing transaction reversals and claims

Technical Support

• Diagnosing issues and escalating where needed

Alongside handling inbound calls, you'll also

• Respond to retailer emails
• Support the wider Managed Retailer team during busy periods
• Keep accurate records within CRM systems

What we're looking for

• Experience in customer service (contact centre or retail preferred)
• Confident handling multiple systems and product queries
• Strong communication skills (clear, calm and professional)
• Comfortable with technology and learning new platforms
• Ability to stay calm under pressure and manage workload effectively
• Flexible approach to shift patterns and peak periods

What you'll get in return

• Hybrid working (Welwyn Garden City + home)
• Structured onboarding and training
• Clear career progression (Senior Advisor, Team Leader, wider business moves)
• Supportive, collaborative team culture
• Opportunity to work with one of the UK's most trusted retail technology brands

This isn't just another contact centre role.

You'll be supporting some of our most high profile retail partners, making a real impact on their day to day operations while building a long term career with PayPoint.