Customer Service Advisor

Do you have a passion for customer service?

Want to work for one of the top employers in York?

Look no further

We are currently working in partnership with one of the top companies in the UK, certainly the York area.

We are looking for dynamic and driven individuals with a passion for customer service and support to join their growing Customer Service/Sales team in York. Start date of Monday 22nd June 2026

Working 35 hours a week Monday to Friday 9-5pm. Paying £25,000 plus bonus opportunities.

What you will be doing;

• Discussing insurance products with customers, having great conversations to understand their needs and requirements.
• Identifying opportunities to cross sell and up sell products, based on customers' needs.
• Speaking to existing customers and resolving their queries, through both phone and email.
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for customers.

The successful candidate believes that great service is the benchmark and beating it and surpassing customer expectations is what gets you out of bed in the morning (that and the free coffee and toast they provide).

No previous call centre experience is required all though desirable.

Skillset needed:

• Driven - A desire to succeed, but with core values to guide you to the right outcome
• A Team Player - Contributing to the success of your peers
• Highly Productive - Getting things done with both quality and speed
• Resilient - take the knocks, accept responsibility for your actions and able to get back up stronger
• A nimble learner - receptive to feedback and always striving to improve

What's in it for you?

• Fantastic starting salary of £25000 plus annual bonus opportunity.
• 25 days holiday plus bank holidays and the option to purchase more.
• Discounted gym memberships.
• Sharesave scheme.
• Great pension, critical illness and life insurance.
• Hybrid working once fully trained.
• Social environment with many events throughout the year.
• Development opportunities.