Customer Service Advisor

Customer Service Advisor

Location: Bristol, GB, BS16 1EJ

Onsite or Hybrid: OnSite

Job Title: Customer Service Advisor Role Type: Full time / Fixed Term Contract Role ID: SF73842 Deliver great customer service in a fast paced operational environment

At Babcock, we're working to create a safe and secure world, together. We're looking for a Customer Service Advisor to join our Land business, based on site in Bristol.

This is an engaging, customer facing role that goes beyond traditional customer service. You'll support 24/7 vehicle operations, act as a key point of contact for customers and suppliers and help coordinate vehicle bookings and services from start to finish.

The role

As a Customer Service Advisor, you'll be part of a busy Service Centre team providing telephony and administrative support across vehicle bookings, maintenance, incidents, and supplier coordination. You'll play a key role in ensuring customers receive a professional, efficient service while meeting performance, compliance, and service standards.

Day to day, you will:

• Act as a first point of contact for customers, providing professional and timely support
• Manage vehicle booking requests and coordinate services using internal systems
• Liaise with suppliers and customers to confirm arrangements and provide updates
• Accurately record all activity to support invoicing, compliance, and performance reporting
• Work to agreed KPIs while following health, safety, and corporate governance procedures.

This is a full time, fixed term role (12 months), working 37.5 hours per week on a rota covering 5 out of 7 days (Monday to Sunday), with shifts between 08:00 and 18:00.

Essential experience of the Customer Service Advisor:

• A customer focused approach with clear and confident communication skills
• Good organisational skills and the ability to manage multiple tasks
• Confidence using IT systems and Microsoft Office applications
• A proactive team player with a problem solving mindset.

Qualifications for the Customer Service Advisor:

Educated to GCSE level (or equivalent), including English and Maths.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK ().

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10 days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.