Customer Service Advisor

Urgently Required

I am urgently seeking an experienced Customer Services Advisor to join a busy housing team on a temporary basis.You'll act as the first point of contact for residents, handling a wide range of enquiries including repairs, rent and housing queries, while delivering a professional and empathetic service.
Key duties:

• Managing inbound calls and emails
• Resolving customer queries at first contact where possible
• Raising and scheduling repairs accurately
• Providing a high-quality, customer-focused service

What we're looking for:

• Previous customer service or call centre experience
• Ideally, experience within the housing sector
• Confident communicator with strong problem-solving skills
• Ability to manage a busy and varied workload

The role:

• 37 hours per week (rota-based hours)
• Hybrid working (home and office split, flexibility required)
• Temporary opportunity within a supportive team
• Is required on a temporary basis until the end of June 2026

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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