Customer Service Advisor

Join Our Team as a Customer Service Advisor!

Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Enquiry Team on a permanent basis.

Position Details

Hours: 37 hours per week

Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm

Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)

A DBS check is required for this role.

Role Overview

As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.

Key Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels
• Actively listen and communicate clearly with customers
• Utilise excellent IT skills to navigate various systems and applications
• Deliver a service focused on customer experience and care

Qualifications

• GCSE in English and Maths (or equivalent qualifications)
• Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area

Requirements

• Self-motivated and organized
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment
• A standard DBS check

Benefits of Working with Us

• Career Development:Opportunities for professional growth and development within the council
• Job Satisfaction:Experience the rewarding and fulfilling nature of making a positive impact on people's lives
• Supportive Environment:Work in a collaborative and inclusive team that values your contributions
• Work-Life Balance:Enjoy a structured work schedule that supports a healthy work-life balance
• Employee Wellbeing:Access to various wellbeing programs and initiatives to support your health and happiness