Customer Service Advisor

Location: Stockbridge House (NE1 2HJ)

Contract: Permanent Role

Start date: 18th May 2026

Salary: £24,785

Team: Employer Outbound Team

Requirement: Full availability to attend on-site training from 18th May to 29th May 2026 (Monday to Friday, 9am-5.30pm).

Hybrid Pattern: Tuesday and Wednesday in office following training sign-off. Weekend Working Not Required.

The Role

An exciting opportunity has arisen to work on our Employer Outbound Team within the Department for Education.

You will support the Department for Education by contacting businesses via outbound calls. These calls will be in relation to different products depending on business needs, including T Levels and Industry Placements, and/or any other product DfE would like to promote.

Your role will be to make employers and businesses aware of the different schemes and encourage them to consider using them, highlighting the benefits of high-quality industry placement programmes.

Business hours are 8am-6pm. While this team operates 9.00am-5.30pm, there may be requirements to support different areas of the campaign when necessary; therefore, a flexible attitude to working hours is essential.

What You'll Do

• Promote the adoption of high-quality industry placements, aligning with performance goals and providing clear and accurate guidance on relevant schemes.
• Engage with decision makers within businesses to highlight the benefits of industry placements, delivering key strategic messages.
• Perform administrative duties and other relevant tasks, ensuring accurate information is recorded in appropriate IT systems.
• Provide strategic skills support to organisations by informing them of key policy updates and changes.
• Adhere to established quality standards and consistently maintain best practices.

What You'll Bring to the Table

• Minimum Level 2 qualifications in Maths and English
• Experience of interacting with customers via telephone
• Excellent telephone manner with strong verbal and written communication skills
• Ability to work independently and as part of a team
• Strong listening skills and the ability to interact with employers and training providers in a professional and non-judgmental manner
• Demonstratable experience navigating systems and are digitally confident
• The position is subject to completion of a satisfactory basic BPSS Check

Benefits

• 28 days holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off (pro rata)
• Excellent on the job training and on going core skills development
• Life insurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts, enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
• Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
• Vodafone Discount, receiving up to 15% off pay monthly plans for you and up to five friends or family members.
• Monthly employee voted awards to recognise your achievements
• Unique career opportunities within this client partnership

Diversity & Inclusion Statement

It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.