Customer Service Advisor

Customer Service Advisor - 12 month FTC

Location: Warwickshire - Hybrid
Salary: £25,000

Maxwell Bond has partnered with a SaaS Edtech business that is looking for a Customer Service Advisor to join their team on a 12 month fixed term contract. This is a great time to join the business as it grows and expands its client base.

As a Customer Service Advisor, you will support the Customer Success function with administrative tasks, renew licenses for existing clients and work with a collaborative team.

What you'll do as Customer Service Advisor:

• Act as the first point of contact for inbound enquiries, delivering support for licences and order queries.
• Process orders and manage licences accurately, including renewals and updates, while updating the CRM data and tracking all interactions.
• Work closely with the Customer Success team, providing customer feedback and insights to improve the product.

What we're looking for:

• Proven experience in a Customer Service/Success or similar role, with basic IT competency.
• Customer focused, patient, and a confident communicator across phone and email.
• Strong communication skills, working with internal teams and speaking directly with customers and clients.

What's in it for you:

• 25 days + bank holidays
• 12 month FTC (opportunity to extend or progress wider in the business)
• Private health and dental care

If you're looking to join a growing business and work on an impacting SaaS platform, apply now!