Customer Service Advisor

We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.

In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.

Working Hours: Monday-Friday 8:45 AM - 5:00 PM

• Provide excellent customer service via inbound calls and Salesforce cases.
• Resolve customer queries efficiently at first contact wherever possible.
• Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
• Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
• Collaborate with internal teams to elevate and resolve complex issues.
• Ensuring relevant systems and date are accurately updated.
• Maintain up-to-date knowledge of products, services, and processes.

• Strong communication skills and adept at problem-solving.
• Self-motivated and ability to work as part of a team.
• Proficient with Microsoft Office Suite and basic CRM software.
• Capable of managing multiple priorities in a fast paced environment.

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on going learning and development via our online learning platforms
• Onsite parking available
• Lie Assurance Scheme