Customer Service Advisor

Closing Date 31 May 2026

Contract Type Permanent

Job Reference Redcar Contact Centre

Job Description

Customer Service Advisor - Contact Centre

Location: Redcar Contact Centre
Salary: Basic £26,436.80 - Uncapped Bonus Structure
Hours: 40 per week (including weekends)

Requirements: Must currently work within a customer services based role to be considered.

As our business continues to grow year on year, we are now looking for a Customer Service Advisor to join our busy and successful Contact Centre. If you're passionate about delivering outstanding customer service and keen to make an impact in a fast-paced environment, we want to hear from you.

What You'll Be Doing

• Handling inbound and outbound customer calls within the contact centre
• Achieving individual and team Service targets
• Providing tailored advice and product information to customers
• Delivering an exceptional standard of customer service at all times
• Ensuring all work complies with internal policies and Health & Safety procedures
• Working closely with team members and management to maximise performance

What We're Looking For

• Previous or current experience in a contact centre or telephone-based customer services role - Preferred but not essential
• Strong time management and organisational skills
• Target-driven with a proven record of achieving KPIs
• Positive attitude with a flexible and proactive approach
• Excellent communication skills, both written and verbal
• A team player who is committed to customer satisfaction

What We Offer

• Basic salary of £26,436.80 + Uncapped bonus structure.
• 40-hour working week (including weekends)
• 24 days' holiday plus bank holidays (increasing with length of service)
• Medicare cash plan (includes same-day access to an online GP, plus dental and wellbeing support for you and your children)
• Access to discounted shopping, gym memberships and dining
• Participation in regular personal and team incentives
• Ongoing training and career development opportunities within a growing business

If you are looking to join a team where your efforts are recognised and rewarded, apply today and become part of the Drive Motor Retail success story.