Customer Service Advisor

Call Centre and Customer Service City of London, London £20 per hour Temporary

Customer Service Advisor

Due to expansion within this company, we are seeking a Customer Service Advisor to join our team.

Role Overview

Temp to Perm after 12 weeks completed. Remote working role Monday to Friday 40 hours per week 9am to 5pm. Hourly rate £20.00 per hour. Paid weekly PAYE via HRGO. Office is in Covent Garden - Every two weeks you will attend general debrief meetings on site with the team at this location.

All relevant software/Kit is supplied by the company as standard - Laptop, Headsets, Phones etc.

This is a fully remote role ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experience from home.

Responsibilities

• Manage inbound and outbound customer enquiries via telephone, email and online channels (webchat)
• Resolve customer queries and complaints promptly and professionally
• Provide accurate information about products and services
• Update and maintain customer records on internal systems

Qualifications

• Minimum 1-2 years previous experience in a customer service or contact centre role (Telecoms/Utilities)
• Strong problem solving skills and attention to detail
• Able to remain calm under pressure and handle challenging situations when they happen
• Experience in handling high call volumes and emails
• Background preferred in Telecoms, Utilities, Customer Services
• Multichannel support experience (phone, email, web chat)
• Ensure compliance with data protection and confidentiality policies
• Maintain a high standard of customer satisfaction at all times