Customer Service Advisor

• Supporting customers over the phone, via email and live chat
• Ideal experience: Insurance, Financial Services or professional services
• Strong communication skills essential

CUSTOMER SERVICE ADVISOR JOB SUMMARY: Our client is looking for an experienced Administrator / Customer Service Advisorto join their friendly, close knit team in Ringwood. Whilst specific industry experience is not essential, ideally, the successful candidate will have some experience of working in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis.CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Handling customer enquiries relating to online quotations / new sales - both over the phone, via email and online chat.
• Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc.
• Updating customer records and managing the internal database to ensure that all administration tasks are compliant
• Liaising with customers / third party partners over the telephone and via email
• Liaising with internal colleagues across the business, on a regular basis
• Inputting new customer details, updating records and sending out follow up paperwork as required
• Monitoring on the online chat function - training will be provided, but it would be ideal if you have previous experience of online chat.
• Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information

SKILLS, QUALIFICATIONS / EXPERIENCE REQUIRED

• Previous experience of working within a customer service or administration role in a professional services environment would be ideal, as it will support a smoother transition into this role.
• Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat.
• Strong administration skills and experience of working with Microsoft office and other in-house packages
• A team player who is willing to go the extra mile, but can also work on their own as required
• You will need to be an organised multitasker, who can work well within a fast paced, changing environment.

Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment.Excellent benefits on offer, including:

• Competitive annual salary: Up to £30K, depending on experience
• Free onsite parking
• Hybrid working (after training / probation period)
• Full training and ongoing support, to enable career progression (paid for courses / training opportunities)
• Hours: Full time, Monday to Friday
• 25 days holiday - increase with service
• Annual bonus incentive
• Enhanced Company Pension
• Death in service plan, Life cover
• Opportunity to benefit from additional benefits in time, including electric vehicle salary sacrifice / discounted products / health cash plan / cycle to work scheme)
• Other benefits to be discussed at application stage.

For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.