Customer Service Advisor - Welfare Fund Grants (6-Month)

NEC Software Solutions is seeking a Customer Service Advisor on a 6-month fixed term contract to support the Discretionary Welfare Fund (DAF) for the Welsh Government. You will be the first point of contact, handling enquiries by phone, email and online forms, verifying applications against criteria and processing urgent payments.

You will join a team delivering efficient customer service in a fast-paced environment, upholding the service charter and contributing to targets while benefiting from