Customer Service Advisor - Term-Time

Make a difference as a Customer Service Advisor

Permanent contract - starting September 2026. Salary: £26,383.50 (FTE) plus OTE full commission and bonus roughly £1,900. Working 30 hours per week, 9 am - 3 pm Monday to Friday, term time only. Office based with flexible working options available.

Responsibilities

The Customer Service Team manages school and group bookings for PGL's UK Adventure centres, generating over £60 million in revenue annually. In this role you will:

• Interact with teachers, youth group leaders and uniformed groups (cubs, scouts, guides, brownies) to book groups of children into our camps.
• Manage all pre travel administration and ensure accurate records.
• Provide a high level of customer service to meet customers' needs and secure future re bookings.
• Handle most contact by telephone, delivering solutions in a professional and engaging manner.

Qualifications

• Excellent verbal and written communication skills with a professional, helpful telephone manner.
• A keen listener who appreciates customers' needs and offers attractive solutions.
• Strong organisational skills and keen attention to detail.

Benefits

• 20 days annual leave (+ bank holidays) and an extra day off on your birthday.
• Paid time off for volunteering worthwhile causes.
• 24/7 access to our Wellbeing Hub and Employee Assistance Programme.
• Access to a financial wellbeing platform for financial assistance.
• Discounts and savings at a wide range of retailers.
• PGL discounted holidays and a 20% discount in all on site shops.

EEO Statement

No matter your background, ethnicity, age, neurodivergence or anything else, PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Pre employment Check

All centre based employees and certain Head Office employees must undergo an enhanced criminal record check (DBS or PVG), which we pay for. Candidates will need to provide a 5 year address history and ID (e.g., passport or birth certificate). Convictions related to violence, drugs or safeguarding may affect the application, though each case is assessed individually.