Customer Service Advisor - Mitcheldean

Position Details

Location: Mitcheldean, Gloucestershire. Remote work options are available after successfully passing the probation period. Salary: £24,968.39 per annum + benefits. Work hours: Mon - Fri 9 00. Start date: 7th July 2026.

Responsibilities

• Assist customers in filing motor claims via phone or the in house system The Connection.
• Receive calls from dealers and submit claims on behalf of warranty holders.
• Collect failure details and, using provided information and terms & conditions, decide to accept or reject claims.

Benefits

• 21 days of annual leave plus bank holidays (increasing with length of service).
• Additional cultural heritage day.
• Remote work after full training and meeting performance targets.
• Employee assistance program covering health, family, money matters, and work.
• Discounts on retail and tech, health cash plans, bonus schemes, internal recognition and rewards.

Requirements

• Excellent verbal, written and listening skills.
• Basic computer skills - data entry, website navigation, and other software.
• Experience in a customer service environment.

Equal Opportunity Statement

Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.