Customer Service Advisor - Hybrid Clonakilty (Part-Time)

Job Details

Customer Service Advisor - Hybrid Clonakilty (Part-Time)

Training start date: 15 June 2026. Training duration: 3 weeks (in-office). Training hours: Monday to Friday, 09:00 - 17:30.

Employment type: Permanent contract, 20 hours per week, €14,716 per year.

Location: Clonakilty, Ireland.

Shift Details (Post-Training)

• Option 1 (PT1): Monday - Friday: 07:00 - 11:00; Saturday: 10:00 - 14:00; Sunday: Off.
• Option 2 (PT2): Monday - Thursday: 15:00 - 19:00; Friday & Saturday: Off; Sunday: 10:00 - 14:00.

Hybrid working - 4 days in office, 1 day from home.

Benefits

• 22 days annual leave (pro-rata), plus 2 company days and bank holidays.
• Opportunity to buy additional holidays.
• Life Assurance (x2 annual salary after qualifying period).
• Access to Capita Pension Scheme.
• Employee Assistance Programme.
• Discounts on technology, travel, fitness, and more.
• Career progression opportunities.

Responsibilities

• Deliver excellent customer service, ensuring the best outcome for each customer.
• Handle queries across phone, email, webchat, and social channels.
• Identify and support vulnerable customers with care and empathy.
• Manage escalations professionally, ensuring accurate logging.

Qualifications

• Previous customer service experience (social media experience advantageous).
• Excellent communication skills.
• Ability to confidently use multiple systems simultaneously.
• Strong listening skills and customer empathy.
• Self motivated with ownership of customer issues.

About Capita

Capita is a leading provider of business process services, driven by data, technology, and people. The company delivers innovative solutions that transform connections between businesses, customers, and communities.