Customer Service advisor - Hybrid - Datchet

Location

This role is Hybrid based in the Datchet/Slough, please check that you can commute in advance of application. There will be supplied buses running from Slough Train station and Datchet high street.

Introduction

We're currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Salary and Benefits

Salary - £26k
Hybrid - 2 days per week in the office - 3 from home
2 Weeks onsite training to start with

Key Responsibilities

Contact centre experience required.

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalé it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management