Customer Service Advisor - German Speaking (fixed-term)

Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

About the Role

This is a fixed term contract until 31 January 2027 with possible start dates between June and September. The role is to respond to LEGO fans worldwide during our most active period. You will receive a competitive starting salary, a performance based bonus of up to 10%, and full in person training - a 3 week induction followed by 2 weeks of on the job support. After training you will work a hybrid schedule, working from home up to three days per week and from the office for a minimum of two days.

Responsibilities

• Respond to consumers in both English and German - spoken and written.
• Engage with consumers via phone and email.
• Handle a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick based problems using tools and programmes, requiring solid IT skills.
• Adapt to a variety of shifts, including some weekends, to ensure an exceptional service.

Qualifications

• Fluency in English and German.
• Strong interpersonal and communication skills.
• Solid IT skills to support consumer requests.

Benefits

• Family Care Leave - enhanced paid leave options.
• Life and disability insurance.
• Well being resources to nurture physical and mental health.
• Colleague discount from day1.
• Performance bonus scheme based on goals.
• Hybrid work policy - average of 3 days per week in the office.

We are committed to equal employment opportunity and equal pay, and encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply. The LEGO Group is fully committed to Children's Rights and Child Wellbeing. Candidates offered positions with high engagement with children are required to complete a Child Safeguarding Background Screening.