Customer Service Advisor - German Speaking (fixed-term)

About the Role

This is a fixed term contract until 31st January 2027, with several possible start dates between June and September.

As a Customer Service Advisor, you will be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in person training will be given with a 3 week induction followed by 2 weeks of on the job support.

We also offer a hybrid work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts.

What you'll be doing

• Respond to consumers in both English and German - spoken and written.
• Engage with consumers via phone and email, handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.

What's in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - We know you'll love to build, so from day 1 you will qualify for a generous colleague discount.
• Bonus - When goals are reached and if eligible, you will be rewarded through our bonus scheme.
• Workplace - Upon joining the team you will be assigned a primary workplace location (office, store or factory). Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.