Customer Service Advisor - Financial services

This role is Hybrid based in the Stocktonoffice, please check that you can commute to Hale in advance of application.

Office hours - Monday to Friday

We're currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer enquiries.

This role could progress into a Mortgage advisor position with paid qualifications in CEMAP.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary -£25k + Bonus paid monthly + excellent benefits

Must have at least 6 months Office based experience

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escal it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management