Customer Service Advisor - Energy (Brighton)

What you'll do

• Making energy easy. Cutting through jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it's a billing query, a meter issue, or a complex energy conundrum - you'll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck - you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.
• ️ Treat every customer with the care you'd give gran. We believe in warmth, kindness, and going the extra mile - because that's what good service looks like.
• Making a difference. Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact.

The types of people we would love to hear from

• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here - you'll love learning new things and rolling with the punches.
• Have each other's backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.
• Care about the planet. We're fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something's not working, you'll be the first to figure out a better way - and make it happen.
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop - but you'll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.

Benefits

• Hybrid working - for those out of training & performing well, you can WFH 2 days.
• EV salary sacrifice - drive electric & save.
• Cycle-to-work scheme.
• Share options - own a little piece of the pie.
• Fully stocked kitchens - snacks = fuel = happiness.
• Weekly 'Family Dinner' catch ups.

Job Details

Location: Central Brighton

Our need: Immediate starters

Salary: £26,600

Hours: Full Time

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.