Customer Service Advisor - 6 Month Fixed Term Contract

Posted 4 days 2 hours ago by DPD Group

Permanent
Full Time
Customer Service Jobs
Hertfordshire, Radlett, United Kingdom, WD7 7
Job Description
Customer Service Advisor - 6 Month Fixed Term Contract
  • Term: 6 Month Fixed Term Contract
  • Employment: Full-time
  • Job Title: Customer Service Advisor
  • Function: Customer Services
  • Salary: £24,700 + London Weighting Allowance per annum
  • Days of Work: Monday to Friday
  • Hours: 08 00

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business with a turnover of over £2 billion that can offer you great benefits and plenty of opportunities to progress your career.

DPD is a Valuable 500 company and a Disability Confident Employer.

Responsibilities

In this role you will help both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

  • Answer queries related to delivery status and supply Proof of Delivery (POD)
  • Carry out thorough investigations for missing parcels and resolve delivery disputes
Qualifications
  • Proven and demonstrable experience in a fast paced customer service environment
  • Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
  • Polite and professional at all times, and willingness to go the 'extra mile' to exceed customer expectations
  • Excellent administration skills and ability to use Microsoft Office programmes
  • High levels of self motivation and initiative to effectively problem solve
  • Demonstrate core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Benefits
  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4x salary on joining the pension scheme
  • Free onsite car parking for all employees
  • Health Kiosks visiting every location
  • Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends
  • For employees who regularly use a screen, we offer free eye tests and support with the cost of glasses